Contact us

Write to hello@odokee.org. One inbox, read by people who work on the products, usually answered within two working days.

What we can help with directly

• Which line or which colour suits a particular room, sleeper or problem.
• How a setting works: the dimmer, the alarm patterns, the sleep timer, the backup batteries.
• Warranty. Every clock we make carries an eighteen-month warranty. Tell us the model number from the base of the unit and what it is doing.
• Replacement adapters. Send a photograph of the label if the model number has worn off and we will identify it.
• Anything wrong on this site: a price that does not match, a broken link, a claim you think we cannot support.

What we cannot do from here

We do not take orders, payments, addresses or card details on this site, and we never will. Buying, paying, delivery, tracking and returns all happen at checkout with the retail partner whose page the buy buttons open. If your question is about a parcel, a refund or a delivery date, that partner's order history is the fastest route and their record is the authoritative one.

What not to send us

Please do not send card numbers, passwords or identity documents. We have no use for them and no way to store them safely. If a message contains them we delete it and ask you to write again.

Medical questions

We are happy to explain what a sunrise light or a sound machine does. We cannot tell you whether one will help with a sleep disorder, and we will not try. That is a question for a clinician, and we would rather say so than guess.

Press and partnerships

Same address, with "press" or "partnership" in the subject line. Product photography is available on request; everything on Odokee clocks is ours and we are glad to supply originals.